I made a mistake. It involved relations between stakeholders in a project. I hope I will be able to sort it out, but it’s already in the “issue” bucket.
At the end of the day my wife reminded me that we can only look back for lessons learned — to learn as much as possible from a given experience, to prevent it from occurring again.
Sometimes all it takes is a wrong forward or carbon copy of a message for hell to break lose. Even with good intentions, even with hopes to resolve an ongoing dispute. Mistakes come in different forms and flavors.
“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”
— Viktor E. Frankl
Sometimes it feels we cannot wait, but even then we should consider waiting
Consistency is supported by restraint. A consistent person maintains a steady stance, using emotions like a tool rather than to be driven by them. It takes time to become proficient at that. But it’s a good road to follow.
Mitigate using the strongest communication tool and limit the parties involved
I prefer picking up the phone or an informal F2F to solve a delicate or more complicated issue. If there is an ongoing “flame war” and I see a chance to settle the case, my “lessons learned” is to radically decrease the number of recipients in any follow-up or summary (especially the “for information” type). And definitely double & triple check before pressing “send.”
“Don’t drive drunk”
Even if drinking is not the case, we have to assess our ability to think clearly. A brewing illness or little sleep can seriously impact our thinking, emotions in particular. Especially then, it is advisable to wait and reconsider.